Contact Procedure for Services
Fleur du Lac Staff are on-site 7 days a week and may be contacted should you have any needs or concerns. Please call the main FDLE Office phone at 530-525-5261 for all communications with Staff.
During normal Office hours (8 a.m. – 4:30 p.m., Monday–Friday), Office Staff will answer your call and be happy to assist you. After normal business hours, the phones will roll to the Front Gate Staff, who are on property until midnight and will assist you in any way they can. Maintenance Staff are on the property by 7 a.m. every day and also have the main FDLE phone rolled to their cell phones and are happy to assist should you need help either before normal business hours or on the weekends.
Should you have a service request for your unit, or have a personal service need such as airport transportation or Kaiser Suite reservations, please contact Leann during normal office hours, or email your request to office@fdlestates.com with the details.
As a reminder, if only one person is on duty, that employee cannot leave the property to provide shuttle service.
Vendor List
Partial vendor list. (Please add vendors or comment on vendor performance.)
Services Available at an Additional Cost
All services below are provided on a first-come, first-served basis. We request a minimum of 24-hour advance notice to allow time to schedule staff.
- Chauffeur service in Association vehicle to Reno Airport – $150.00
- Chauffeur service in Association vehicle to Truckee Airport – $75.00
- Chauffeur service in Association vehicle locally: $50.00 an hour, 1-hour minimum charge
- Housekeeping – an outside service to be arranged by homeowners or request Leann to schedule for a cleaning.
- Interior plant care, $35 per month.
- Firewood can be purchased through the office. It will be delivered and stacked in your garage at the standard Association rate of $50 for delivery plus $150.00 1/4 cord of wood.
- Newspaper delivery is free of charge, but you will be charged the cost of the paper(s) delivered.
The Association will continue to provide services to assure the safekeeping and upkeep of the property.
Services Available at No Additional Charge
- Turn heat & water heater on prior to arrival
- Turn heat & water heater down after departure
- Sweep garage after departure (or monthly)
- Clean & restock fireplace after departure (or monthly)
- Conduct light checks & make replacements
- Conduct system checks; furnace, water heater, ice makers
- Pick up trash
- Sweep/blow patio
- Clean BBQ’s every two weeks
- Clean patio furniture once a month
- Check water softener once a month
- Store patio furniture at end of season & place on patios at beginning of summer
- Deliver mail/packages/newspapers to units
- Unsecured WiFi access is available in both the Yacht Club and Boat House. There is no password required, just locate the FDLE wireless network on your computer.
Services above and beyond those listed here will be performed on a first-come and/or prioritized basis. Homeowners will be charged a minimum of $25 per service or $50 per hour, not including parts required for services rendered.